Refund policy
Refund Policy
We want you to feel confident shopping with CalmCritter. If you are not completely satisfied with your purchase, we offer a 30-day free return and refund policy.
Return Window
You may request a return within 30 days of receiving your order.
Free Returns
We offer free returns for eligible items. You will not be charged return shipping fees for approved returns.
Eligibility for Returns
To be eligible for a return, the item must be returned in acceptable condition. We reserve the right to refuse returns that show signs of misuse, intentional damage, or abuse.
Whenever possible, items should be returned with their original packaging.
Refunds
Once we receive and inspect your returned item, we will process your refund. Approved refunds will be issued to your original payment method.
Please note that it may take several business days for your bank or payment provider to post the refund to your account.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible with:
- Your order number
- A description of the issue
- Clear photos of the item
We will review the issue and provide an appropriate solution.
How to Start a Return
To request a return or refund, please contact us at:
Email: info@calmcritter.shop
